Fireflies.ai is the leading #AI teammate for meetings, trusted by over 20 million users across more than 500,000 organisations from fast-growing startups to Fortune 500 enterprises. Whether in sales, project management, marketing, operations, or product development, Fireflies is revolutionising team collaboration by capturing knowledge, automating repetitive tasks, and enhancing productivity before, during, and after every meeting.

Recognised as a category-defining platform, Fireflies has achieved unicorn status with a valuation exceeding $1 billion. This year, Ramp named Fireflies the 6th most popular AI platform, joining the ranks of OpenAI, Midjourney, and Anthropic. Chances are, you’ve already seen Fireflies in action—quietly powering one of your recent meetings.

We’re hiring a hands-on AI Ops Automation Engineer to work directly with our CEO and redefine how work gets done across the company. We're looking for someone who can build systems, eliminate inefficiencies, and use the latest tech to automate the CEO’s workflows and eventually broader company operations. You’ll work closely with a CEO who moves fast and values ownership, autonomy, and leverage.

If you're the kind of person who hears "manual task" and thinks "this can be automated," read on.

Responsibilities:

Build and Maintain Automations
Design and deploy AI-powered workflows and systems using tools like Zapier, Make, Replit, Airtable, and other no-code/low-code platforms.
Streamline High-Friction Workflows
Eliminate repetitive or manual tasks in areas such as schedule management, internal and external communication and more.
Deploy AI Agents & Tools
Leverage the latest LLMs, scheduling bots, and AI assistants to handle outreach, draft communications, summarise content, and manage internal knowledge.
Support Special Projects
Partner with the CEO on high-impact projects focused on scaling internal processes or launching new systems using automation and AI.
Test, Iterate, and Optimise
Continually explore new AI tools and automation platforms — from open-source agents to commercial SaaS — and evaluate what works best for our evolving needs.

Qualifications:

3+ years of experience as an automation engineer or in a technical operations role, preferably from a SaaS background
Strong hands-on experience with automation platforms like Zapier, Make, Replit, Airtable, and AI tools like GPT, Jasper, or Claude.
Comfort navigating async, fast-paced environments with minimal supervision.
Ability to think in systems, diagnose bottlenecks, and independently design automations to solve them.
Bonus: Experience with AI copywriting, automated LinkedIn/email outreach, or setting up internal bots.

Why Join Us?

At Fireflies.ai, you’ll experience:

Immense Learning Opportunities: Be part of a rapidly scaling, market-leading company.
Ownership and Impact: Operate as a high-functioning individual with a growth mindset.
Innovation-Driven Culture: Work with a passionate team that thrives on solving challenges.
Dynamic Environment: Thrive in a fast-paced, supportive environment that recognises your contributions. We value outcomes over rigid schedules, so adapt your work timing to deliver your best.

Values that are important to us:

You should be a great communicator and culture maintainer.
- Take a look at our culture document
You're data-driven and customer-focused
You measure your results & automate when possible
You get 10% better at something every week
You have an internal compass and take accountability & initiative
We value overcommunication, candid feedback and a results-driven culture

Perks and benefits :

Competitive compensation
Work remotely from anywhere
Opportunities to move laterally within a team and grow rapidly
Paid time off and flexible leave policy
A "no boss" culture that empowers you to take ownership
Flexible working hours to fit your lifestyle
LGBTQ+ friendly
Fun international offsite to connect and recharge
Tech reimbursements to support your work

Nice-to-Have Traits

You're curious, resourceful, and love figuring things out.
You naturally document your work and build for scale.
You write clearly and concisely, especially in async-first setups.
You geek out on productivity tools, dashboards, or workflow hacks.

About us:

At Fireflies.ai, we’re dedicated to revolutionising the way teams interact with AI in their daily workflows. Our inclusive culture champions security, innovation, customer experience, and growth. Backed by $19 million from top-tier investors like Canaan, Khosla Ventures, and angels from Slack, Facebook, Dropbox, Amazon, and Salesforce, Fireflies is driven by a passionate 100+ member global team spanning 20+ countries and every timezone. We’re building a world-class, global-first team, and we dogfood our own product to do so.

We are an equal-opportunity employer and strongly value diversity at our company because our team will be stronger with different perspectives and experiences. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

AI Ops Automation Engineer - CEO's Office (Remote)