Customer Onboarding Manager (Pre-sales) Remote

Preferable Location(s): Dallas, United States of America | Salt Lake City, United States of America | Atlanta, United States of America | California, United States of America
Work Type: Full Time is an AI voice assistant that automatically takes notes, makes meetings searchable, and delivers key insights from conversations. We are growing rapidly across tens of thousands of organizations and growing our footprint inside Fortune 500 companies. Chances are you've seen Fireflies in one of your meetings!  Fireflies integrates with all the major video-conferencing platforms including Zoom, Google Meet, Teams, Webex, and more. We are a globally distributed team across 15+ countries.

We are seeking a driven Customer Onboarding Manager to join our team. You will be our subject-matter expert, helping customers understand and evaluate the platform. You will act as a product specialist, guiding prospects and customers in adopting our platform.


  • Become a leading expert on meeting intelligence and AI note-taking software
  • Perform 1:1 onboardings and product demos to our prospects
  • Help customers become power users who love our brand and expand their adoption
  • Build longer-term customer relationships to gather feedback and inputs from prospects
  • Identify and report issues with the customer experience
  • Provide design and product input to the first-time user experience
  • Scale customer onboarding to thousands of customers
  • Follow up, engage, and support prospects and customers through the buying journey.


  • 1-4 years as a technical product specialist, SDR, account manager, CSM, or equivalent experience in a customer-facing role with a SaaS company.
  • Communication: You can clearly explain complex topics through video chat and in writing.
  • Empathy: You understand how your customers succeed by stepping into their shoes and showing that you care.
  • Teacher: You enjoy sharing insight and knowledge. You are patient and thoughtful when you educate.
  • Goal Oriented: You are excited about new challenges and work to achieve inspiring goals.
  • Problem Solver: You are adept at spotting issues, and quickly suggest elegant solutions
  • A self-learner who can pick up skills with minimum support and have a curiosity about learning new concepts.
  • High proficiency in English with excellent written and oral skills is a must.
  • Willing to work in EST or PST timezone.


  • Competitive comp & benefits
  • Work remotely anywhere in your respective country
  • Ability to move laterally within a team and grow rapidly
  • Paid time off and flexible leave policy
  • No boss culture
  • Flexible working hours
  • LGBTQ+ friendly
  • Company Offsites/Virtual Retreats

About Us:

Fireflies were rated by Gartner as one of the top 25 startups to watch for in 2020. The company has raised $19 million from top-tier investors, including Canaan, Khosla Ventures, and angels from Slack, Facebook, Dropbox, Amazon, and Salesforce. We are a 90+ global team across 15+ countries. In just the past year, Fireflies has taken notes for over 3 million people and is used by folks across 60,000+ companies.

We are an equal opportunity employer and strongly value diversity at our company because our team will be stronger with different perspectives and experiences. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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