Customer Success

Customer Onboarding Specialist (Remote)

Preferable Location: Argentina, Brazil, Mexico City, Chennai, Bengaluru   |   Full Time

Join a rapidly growing startup backed by investors & execs from companies like Slack, Salesforce, Dropbox, Facebook, Twitter, and more.

We are looking for a customer on-boarding specialist who will help onboard, educate, train, and set up customers for success on our platform.

Responsibilities:

  • Know every feature and function of the Fireflies product inside out
  • Perform 1:1 on-boarding/product demos with our customers
  • Level up how customers use Fireflies and up-sell
  • Build longer term customer relationships
  • Experiment with new on-boarding flows to accelerate growth
  • Identify and report issues with the customer experience
  • Provide step by step guidance e first time user experience
  • Scale sales to many thousands of paying customers

Experience:

  • 3+ years experience in a high-velocity customer-facing role, like on-boarding, implementation, Pre-sales , or customer success.
  • Ideal past experience includes overseeing/managing SDRs
  • Worked with SMBs and Mid-Market to adopt products across their entire team
  • Communication: You can clearly explain complex topics over video calls and in writing. Must be very fluent in english and have understanding of SAAS terminology
  • Empathy: You understand how your customers succeed by stepping into their shoes and showing that you care.
  • Teacher: You enjoy sharing insight and knowledge. You are patient and thoughtful when you educate.
  • Goal Oriented: You are excited for new challenges and work to achieve inspiring goals.
  • Problem Solver: You are adept at spotting issues, and quickly suggest elegant solutions.
  • Location: Location: Remote This role is open to folks from anywhere across the globe.
  • You will be expected to work/engage with customers on the EST/ PST timezone.

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