Site Reliability Engineer (SRE - Remote)

Preferable Location: São Paulo, Argentina, Chile Chico, Mexico City, Bengaluru, Chennai   |   Full Time

We’re looking for site reliability engineer with more than 4 years of work experience who will play a major role in our team and be in charge of building out the SRE function and process. Up until now, the responsibility has been spread across senior engineers.

We embrace Google's approach to site reliability and have enough thorny technical problems to make life exciting but a bounded amount of toil: see .We obsess about our infrastructure as a competitive advantage and are looking for the right person to help us take things to the next level.

What you’ll do:

  • Ensure the performance and quality of our infrastructure. Establish SLIs, SLOs, SLAs
  • Quickly detect, diagnose, and respond to incidents that arise during your shift
  • Find and exploit opportunities for automation wherever we can get them
  • Expand on our monitoring and metrics to capture improvements in reliability, availability, latency, and overall system health
  • Lead the charge for incident responses and integrate postmortems into the team's culture
  • Build out the SRE function in terms of people and process

Qualities and skills you have:

  • Take a high degree of ownership and pride in the quality of your work
  • Ambitious, curious, resourceful, with a positive attitude
  • Strong communication and documentation skills
  • Have successfully managed mission-critical production systems
  • Have a Bachelor's degree in Computer Science or a related field involving software/systems engineering, or equivalent practical experience
  • Have experience programming in Javascript
  • Have experience managing cloud-based infrastructure (ideally on GCP)
  • Have experience leading a team of developers
  • Bonus: Experience with audio/video streaming systems

Values that are important to us:

  • You're data driven and customer focused
  • You measure your results & automate when possible
  • You get 10% better at something every week
  • You have an internal compass and take accountability & initiative
  • You thrive in globally distributed, 100% remote teams

About us is building an AI Voice Assistant for the workplace. The platform automatically captures, transcribes, and generates meeting notes. The company is focused on building a searchable knowledge base that unlocks key insights buried inside voice conversations. In just the past year, Fireflies has taken notes for over 2 million people and is used by folks across 30,000+ companies. Fireflies was rated by Gartner as one of the top 25 startups to watch for in 2020. The company has raised $19 million from top-tier investors, including Canaan, Khosla Ventures and angels from Slack, Facebook, Dropbox, Amazon, and Salesforce. They have a global team across 7 countries. has raised $19 million from top-tier investors including Khosla Ventures, Canaan, execs from Slack, Dropbox, Amazon & Salesforce.

You'll be working with Sam Udotong, CTO @ Sam graduated from MIT in 2016 where he studied computer science and aerospace engineering. He and his co-founder Krish were featured as the cover of Entrepreneur magazine in Sept 2020. He's been a speaker at the MIT AI Conference 2020 alongside industry leaders like Richard Socher and Sal Khan. He's guest lectured at Stanford for their intro to AI class. Sam is scrappy & committed - he and Krish bootstrapped the company for 3 years, eating Soylent and Domino's pizza almost every day. He rejected Harvard Business School to build Fireflies. Sam's goal is to build a multi-regional, boundary-less engineering team that allows you to do your best work whenever and wherever you want.

We are an equal opportunity employer and strongly value diversity at our company, because our team will be stronger with different perspectives and experiences. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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